Website Terms of Service
Effective date: 4 November 2026
Last updated: 4 November 2026
1. Acceptance of These Terms
Welcome to the Vocal Health website, www.vocalhealth.com.au.
This website is operated by Vocal Health, a private speech pathology practice based in Western Australia.
By accessing or using this website, you agree to comply with these Terms of Service.
If you do not agree with these terms, you should discontinue using the website.
These Terms of Service apply to your use of the Vocal Health website and its content. They do not replace any separate consent forms, treatment agreements, financial agreements or other conditions that may apply when you receive clinical services from Vocal Health.
2. About Vocal Health
Vocal Health provides specialist speech pathology assessment and management services for adults experiencing difficulties with voice, swallowing and upper airway function.
Our services may include:
Assessment and management of voice disorders.
Chronic cough management.
Assessment and management of inducible laryngeal obstruction (ILO).
Swallowing and dysphagia assessment and management.
Flexible Endoscopic Evaluation of Swallowing (FEES).
Individualised speech pathology rehabilitation and therapy.
Clinical services are provided by appropriately qualified practitioners within their professional scope of practice.
3. Purpose of the Website
The information on this website is provided for general educational and informational purposes.
It is intended to help visitors understand speech pathology services, voice and swallowing conditions, available assessments and treatment approaches.
The information provided does not constitute individualised medical advice, a clinical diagnosis or a substitute for professional medical assessment.
Although Vocal Health endeavours to ensure that website information is accurate and current, we do not warrant that all information is complete, error-free or suitable for every individual.
You should not rely solely on information published on this website when making decisions about your health or medical treatment.
4. No Substitute for Medical Advice
The information provided on this website is not intended to replace advice, diagnosis or treatment from a qualified healthcare professional.
You should seek appropriate medical advice regarding any symptoms, concerns or changes in your health.
You should not delay seeking medical attention, disregard medical advice or discontinue prescribed treatment because of information contained on this website.
If you experience an emergency, severe breathing difficulty, choking, inability to swallow or another potentially serious medical condition, seek urgent medical assistance by calling 000 or attending an emergency department.
Contacting Vocal Health through this website, email or telephone is not a substitute for emergency medical care.
5. Appointment Enquiries and Bookings
The website may provide information about Vocal Health services and allow visitors to make appointment enquiries or access booking facilities.
Submitting an enquiry or appointment request does not automatically establish a clinician-patient relationship or guarantee an appointment.
An appointment is only confirmed once the booking has been accepted and confirmation has been provided by Vocal Health or its authorised booking provider.
Vocal Health reserves the right to:
Determine whether a requested service is clinically appropriate.
Request additional referral or medical information.
Recommend further medical investigation or specialist review.
Decline or reschedule an appointment where clinically or operationally necessary.
Refer an individual to another healthcare professional where the requested service falls outside our scope of practice.
Separate appointment, cancellation, payment and clinical consent conditions may apply to services provided by Vocal Health. These conditions will be communicated separately where applicable.
6. Clinical Outcomes and Individual Results
Speech pathology assessment and treatment are individualised and depend on a range of factors, including the nature of the presenting condition, medical history, clinical findings, patient participation and response to treatment.
Vocal Health does not guarantee any particular clinical outcome, improvement, recovery timeframe or result.
Information about treatment approaches or potential benefits described on this website is general in nature and should not be interpreted as a promise or guarantee of an individual result.
7. Flexible Endoscopic Evaluation of Swallowing (FEES)
Information about FEES published on this website is provided for general educational purposes.
FEES is an instrumental clinical assessment used to evaluate aspects of swallowing function.
The suitability, benefits, limitations and potential risks of this procedure must be considered on an individual basis.
Where FEES is recommended, the procedure, relevant risks, benefits, alternatives and consent requirements will be discussed with the individual before proceeding.
Nothing on this website constitutes an instruction or recommendation that an individual should undergo FEES without an appropriate clinical assessment and informed consent.
8. Your Responsibilities When Using This Website
When accessing or using this website, you agree that you will not:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its associated systems.
Interfere with the website's operation or security.
Upload or transmit malicious software, viruses or harmful material.
Submit false, misleading or fraudulent information.
Use the website in a manner that may damage Vocal Health, its reputation or its services.
Reproduce or misuse website content without appropriate permission.
You are responsible for ensuring that any information you submit through the website is accurate and that you are authorised to provide it.
9. Privacy and Personal Information
Vocal Health respects the privacy of website visitors, patients and other individuals.
Any personal information collected through this website or in connection with our services will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.
You should avoid submitting detailed medical histories, clinical reports or other highly sensitive health information through general website enquiry forms unless the form has been specifically provided for that purpose.
For further information about how we collect, use, disclose and protect personal information, please refer to our Privacy Policy.
10. Intellectual Property and Website Content
Unless otherwise indicated, all content on this website is owned by or licensed to Vocal Health.
This includes:
Written content and educational materials.
Website design and layout.
Logos, branding and graphics.
Photographs and images.
Videos and other multimedia content.
Clinical information and original resources.
You may view and print website content for your personal, non-commercial use.
You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use website content without prior written permission from Vocal Health or the relevant copyright owner.
Unauthorised use may constitute a breach of applicable intellectual property laws.
11. Third-Party Websites and External Links
This website may contain links to external websites, professional organisations, healthcare providers, medical resources or third-party services.
These links are provided for convenience and informational purposes only.
Vocal Health does not control or accept responsibility for the content, accuracy, availability, privacy practices or security of external websites.
The inclusion of a link does not necessarily represent an endorsement or recommendation by Vocal Health.
Visitors access third-party websites at their own discretion and subject to the relevant third party's terms and conditions.
12. Website Availability and Security
Vocal Health endeavours to maintain a functional and accessible website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
We reserve the right to modify, suspend, restrict or discontinue any part of the website without prior notice where reasonably necessary.
13. Limitation of Liability
To the maximum extent permitted by law, Vocal Health excludes liability for loss or damage arising from:
Reliance on general information published on this website.
Errors, omissions or inaccuracies in website content.
Temporary website interruptions or unavailability.
Access to or use of external websites.
Unauthorised access to information resulting from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Where liability may lawfully be limited, Vocal Health's liability will be limited to the extent permitted by applicable law.
Nothing in these terms excludes liability for negligence, breach of statutory duty or other liability to the extent that such exclusion would be unlawful.
14. Indemnity
To the extent permitted by law, you agree to indemnify Vocal Health against reasonable losses, liabilities, costs or expenses arising directly from your unlawful use of the website, your deliberate misuse of website content or your breach of these Terms of Service.
This provision does not apply to the extent that the relevant loss or damage is caused by Vocal Health's own negligence, unlawful conduct or breach of its legal obligations.
15. Changes to These Terms
Vocal Health reserves the right to update or amend these Terms of Service from time to time.
Any updated terms will be published on this website with a revised effective date.
Your continued use of the website following publication of amended terms constitutes acceptance of those terms to the extent permitted by law.
16. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia.
Any disputes arising in connection with these terms or the use of this website will be subject to the jurisdiction of the courts of Western Australia, subject to any mandatory legal rights or jurisdictional requirements.
17. Contact Information
For enquiries relating to these Terms of Service, please contact:
Vocal Health
Email: info@vocalhealth.com.au
Telephone: (08) 6383 7309
West Perth ENT
33 Ventnor Avenue, West Perth WA 6005
West Coast ENT
Suite 63, Wexford Medical Centre
3 Barry Marshall Parade, Murdoch WA 6150
By accessing and using www.vocalhealth.com.au, you acknowledge that you have read and agree to these Terms of Service, subject to applicable laws.